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Frequently Asked Question(FAQ)

ORDERS

How can I pay?

We accept Visa, Mastercard, American Express or Discover Card via our secure payment platform. You can also pay with PayPal, ApplePay, GooglePay and AmazonPay.

Can I change the delivery address of my order?

a) We may not always be able to modify or cancel your order. If needed, please contact us as soon as possible and we will see what we can do to help.

DELIVERY

How much is delivery?

Delivery OptionDelivery TimesDelivery Costs
Standard Shipping Standard 5-7 Business Days FREE on all orders
Express Shipping 2-3 Business Days $13.95
Next Day Shipping

Order by 5pm EST to receive your purchase on the next business day.

Please note, any item(s) purchased after 5pm EST on Friday will arrive the following Tuesday

$19.95
Which countries do you deliver to?

We deliver to the Continental United States, Hawaii, Puerto Rico, Guam and U.S Virgin Islands.

PROMOTIONS

Why isn’t my promotional code working?

Please check the terms and conditions of the promotional code you are trying to us as some of our promo codes have a minimum spending requirement and/or are valid on full price items only. Please check if the expiration date of the promo code as you must place your order within the date stated for the promotion to be valid

Can I use more than one promotional code on my order?

Our promotions cannot be used in conjunction with any other offer. The website will only accept one promotional code on any one order.

RETURNS

What is your policy for returns?

At Closet London, we want you to be pleased with your purchase. If you are not entirely satisfied, you have 28 days to return your items. Items returned must be unused with no visible marks or stains and should be returned in the original packaging with Closet tags still attached. Returns that do not meet our policy will be sent back to you.

HOW DO I EXCHANGE OR RETURN AN ITEM?

How to begin a return:

  1. Sign into your account, go to View All Orders and select the order number containing the items you would like to return
  2. Click 'Create Return' and follow the steps
  3. Attach the pre-paid return label to the outside of the box and remove any original shipping labels
  4. When your package is ready to ship, you can ship it via FedEx or U.S Postal Service
    • For FedEx, drop it off at your nearest FedEx location
    • For U.S Postal Service, give it to your mail carrier or drop it at your nearest post office
  5. If you don’t have an account with Closet London, you can contact us with the order number in the subject line and we will provide details on how to process your on your return
Do I have to pay for returns?

A $7.95 shipping and handling fee will be deducted from your total refund. Additionally, original shipping charges are not refundable.

I didn’t receive a returns slip with my order, how can I return something?

Oops - We're sorry if you didn't receive your returns slip! Please Contact us we will be happy to send one via email for you to print at home.

Can I return an item I bought online to a store where your products are sold?

No, if you have bought your item(s) on our website you cannot return to any store where Closet London clothing is sold. You can only return the item(s) back to the online warehouse at the address on the returns slip and below.

19 East Mall
Plainview, NY 11803

Will my postage be refunded if the item is damaged or faulty?

Yes, on the rare occasion you receive a faulty or damaged item from Closet London please Contact us and we will arrange for any postage costs to be refunded.

SIZING

What size will fit me best?

We have a Size Guide to help you decide which size to purchase. This includes information on how to measure and also a size conversion chart for other countries.

MY ACCOUNT

What do I do if I have forgotten my password or my password does not work?

Click here to reset password

How do I create an account?

Please visit our customer account log in online where you will be able to register for an account or log in with your existing details.

WHOLESALE

I have a wholesale enquiry; how can I contact you?

Please click here to access our wholesale website and make contact with our Wholesale team

CUSTOMER REVIEWS